Case Acceptance Rate
How often patients say yes to treatment, and what that tells you.
Case acceptance rate is the percentage of diagnosed treatment that patients actually accept and schedule. It tells you how effective your team is at presenting treatment plans.
How to calculate it
Dollar value of accepted treatment ÷ dollar value of presented treatment × 100.
What's a good number?
Most practices fall somewhere between 40% and 70%. High-performing practices with strong patient communication often hit 75%+. If you're below 40%, the issue is likely in how treatment is being presented, not what's being diagnosed.
Why it matters
Low case acceptance means patients are walking out the door with unscheduled treatment. That's lost revenue and, more importantly, patients who need care and aren't getting it. Improving case acceptance by even 10% can have a massive impact on production.
How to track it
Your PMS logs treatment plans and which procedures are scheduled. The hard part is pulling this into a useful trend over time. Denta tracks case acceptance by provider so you can see who's presenting well and who might need support.
Jack Beecher
Founder & CEO at Denta
Track this metric automatically
Denta calculates your KPIs from your PMS data — no spreadsheets, no manual reports.
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